Contact Us
Correspondence Language
This contact system is read and answered in English and French, and the team responds in whichever of those two languages a reader writes in. A message composed in either language receives a reply in the same language, without the reader needing to request it. For any other language, the reader should expect a reply in English, as that is the working language of the editorial office.
Data Protection
The form on this page is a plain-text channel for editorial questions and feedback. It is not an encrypted conduit, and it is not monitored for sensitive material. For that reason, no financial details, passwords, or document scans should ever be sent through it. A reader who has already shared such information with this site should consider that data compromised and should change the relevant credentials without delay. The practical rule is simple: if a piece of information would cause harm if read by a third party, it does not belong in this form.
Gambling Support
Readers who are experiencing difficulty with gambling should not contact this form at all. The editorial team does not provide counselling, and a message sent here will not reach a support professional. Instead, the reader should turn to a recognised gambling-support organisation operating in their province, many of which offer confidential telephone and online assistance at no cost. Those services are staffed by trained advisors and are the appropriate channel for help with self-exclusion, spending limits, or any other concern related to gambling behaviour. This website, by contrast, is a review publication and has no role in that process.
The editorial office reads every message submitted through this form, and it treats each one with the same attention. However, the purpose of the form is strictly editorial: questions about the site's content, corrections, and feedback about the reviews themselves. Matters that fall outside that scope, including account issues at an online casino or disputes with an operator, should be directed to the casino's own support channels, because this site cannot act on them. A reader who is unsure whether a topic belongs here should err on the side of not sending sensitive information and should instead use the casino's official contact route.
Response times vary with the volume of incoming mail, but the team aims to reply within a reasonable time. No message is left unread, and a reader who does not receive an answer should check that the submitted address was correct before resubmitting. The form is not a channel for urgent matters, and nothing sent through it should be treated as time-sensitive.